Key Takeaways
- Our gutter cleaning schedule is based on location and weather conditions. Serving nearby homes together allows our crews to complete services effectively and help more homeowners faster.
- You don’t need to be home. Our crews can clean your gutters while you’re at work or going about your day, provided they have access to the areas needed outside of your home.
- We’ll send you notifications. Service plan customers receive an email up to a month before their cleaning, and customers enrolled in SMS notifications receive a text when their crew is on the way.
- Weather can affect your service date. Rain, snow, and other unsafe conditions may require us to adjust the schedule. We’ll get to you as soon as we can if this happens.
- After we complete the job, we provide an inspection report and photos that are available in your online portal so you can see the work performed.
The Story Behind Our Scheduling
At Ned Stevens Gutter Cleaning, an expert division of Ned’s Home, we’ve spent more than 60 years finding better ways to make gutter cleaning easier and more affordable for homeowners.
Our story began in 1965, when milkman Ned Stevens started cleaning gutters along his milk delivery routes. More than 60 years later, that same neighborhood-based approach helps us serve homeowners effectively, making professional gutter cleaning more convenient and affordable.
Here’s what to expect from our gutter cleaning process when you schedule with us.
How Does Gutter Cleaning Scheduling Work
Rather than assigning every customer a fixed appointment time weeks in advance, we group nearby homes together and plan our crews’ routes based on location, weather, and service needs.
This approach reduces unnecessary travel between appointments, which allows our crews to spend more time cleaning gutters and less time on the road.
Because gutter cleaning is an outdoor service, heavy rain, snow, or severe weather conditions may affect when our crews can work. Our flexible scheduling allows us to adjust routes as needed while prioritizing crew safety and the quality of your cleaning.
How Our Scheduling Makes Gutter Cleaning More Convenient
You Don’t Need to Be Home for Your Gutter Cleaning
One of the biggest conveniences of our service is that all work is completed outside, so you don’t need to be home for your gutter cleaning.
There’s no need to take time off work, wait for a technician, or rearrange your day around an appointment window.
As long as our crew can safely access the necessary areas of your property, we can complete the cleaning while you go about your day.
Faster, More Affordable Service
By completing more cleanings along each route, we can reach customers sooner, even during busy fall and spring seasons, while helping keep gutter cleaning affordable.
We also monitor debris buildup and service demand in each region to help determine when your gutters should be cleaned. During the fall, we consider how many cleanings are included in your service plan for the season, whether that’s one cleaning or multiple visits.
What Notifications Will You Receive Before Your Gutter Cleaning?
The notifications you receive depend on whether you’re enrolled in a service plan or booking a new cleaning.
If You’re on a Gutter Cleaning Service Plan
You’ll receive an email up to a month before your cleaning.
If you’re enrolled in SMS notifications, we’ll also send you a text message on the day of your service when the crew is on the way.
Select gutter cleaning service plans offer additional benefits, including priority scheduling, appointment scheduling, and same-day service options, subject to availability.
If You’re Booking a New or One-Time Cleaning
Depending on the season, weather, and crew availability in your area, your cleaning could be completed in as soon as a few days, or it may take a few weeks. If scheduling allows, we may even be able to clean your gutters the same day you book.
If you’re enrolled in SMS notifications, you’ll receive a text when your crew is on the way.
Because we schedule by location and weather conditions, your exact cleaning date may not be confirmed far in advance. We recommend enrolling in SMS notifications and keeping your contact information up to date so you can receive service updates.
If you have questions about when to expect your cleaning or need help with your scheduled service, our team is available 7 days a week.
How to Prepare for Your Gutter Cleaning
A few simple steps can help our crews complete your service without delays.
- Make sure outdoor water is turned on.
- Unlock any gates so our crews can access the areas around your home.
- Secure your pets away from the areas where crews will be working.
- Keep access areas clear so our crews can safely reach your gutters.
- Let us know ahead of time if you have gutter screens or covers that could restrict access. Our crews will do their best to clean around them. However, we’ll notify you if the covers prevent a thorough cleaning.
How Will You Know Your Gutters Were Cleaned?
Since you don’t need to be home during your cleaning, you may not see our crew working.
After your cleaning, you’ll receive an inspection report and photos documenting the work performed. You can access both through your customer portal.
Our crews also clean the debris from your gutters according to local ordinances. Depending on your location, debris may be distributed among existing yard debris or bagged and left curbside for disposal.
Please let us know if you’d like us to remove bagged debris. An additional disposal fee may apply.
What if Our Crew Can’t Complete the Cleaning?
Occasionally, unforeseen conditions may prevent us from performing a scheduled service.
These may include unsafe working conditions or another issue discovered when our crew arrives. We’ll notify you if we can’t perform the cleaning so we can reschedule.
In certain circumstances, such as when water is unavailable, we may perform a dry cleaning if we can confirm that the gutters and downspouts are free of clogs. Dry cleanings carry the same service guarantee as cleanings performed with water.
Ready for Your Next Gutter Cleaning?
With more than 60 years of experience, we’re committed to providing reliable gutter cleaning that protects your home without disrupting your day.
Request a free quote to get started.
Frequently Asked Questions About Gutter Cleaning Scheduling
Yes. Customers enrolled in select gutter cleaning service plans have access to additional scheduling benefits, including priority scheduling, appointment scheduling, and same-day service options, subject to availability. These benefits are available with our Platinum, Platinum Plus, and Diamond Plus gutter cleaning service plans.
We coordinate gutter cleanings by geographic area, weather conditions, and crew availability. This allows us to service nearby homes together, serve customers more effectively, and adjust routes when weather affects outdoor work.
Service plan customers receive an email up to a month before their gutter cleaning. Customers enrolled in SMS notifications also receive a text message on the day of service when the crew is on the way.
No. As long as our crew has safe access to the necessary areas of your property, you don’t need to be home. This means you can continue your normal routine without waiting for an appointment.
Depending on the season, weather, and crew availability in your area, your cleaning could be completed in as soon as a few days, or it may take a few weeks. If scheduling allows, we may even be able to clean your gutters the same day you book.
Rain, snow, or other unsafe conditions may delay your cleaning. Our crews adjust their schedules based on weather conditions to ensure work can be performed safely. We recommend enrolling in SMS notifications and keeping your contact information up to date so you can receive service updates.
You’ll receive an inspection report and photos documenting the completed service.
We recommend making sure your outdoor water is turned on. In certain circumstances, our crews can perform a dry cleaning if they can confirm the gutters and downspouts are free of clogs.
Our crews will attempt to clean around existing screens. If the screens prevent us from thoroughly cleaning your gutters, we’ll notify you that the service couldn’t be completed.
Depending on local ordinances, debris may be distributed among existing yard debris or bagged and left curbside. If you would like us to remove bagged debris, contact us as soon as possible. A disposal fee may apply.
