FREQUENTLY ASKED QUESTIONS

To get pure water you need to use a multi-stage purification system. Ned Stevens incorporates a 3-stage system for each cleaning.

  • Carbon Sediment Filter: Prevents material and debris from entering the RO membrane, as well as chlorine.
  • RO Membrane: This part does all the heavy work in the purification process, removing up to 90-95% of all Total Dissolved Solids.
  • Deionization Resin: The final filtration step, designed to bring your water to 0 TDS.

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Yes! Under certain circumstances, including lack of available water and customer request, we will perform a “dry cleaning.” We will only perform a dry cleaning where we can ensure that the gutters and leaders are free from clogs. If we perform a “dry cleaning”, the service carries the same guarantee as a cleaning with water.

No — we will make your life easy! After you schedule your job, we will appear automatically without further notice for each service scheduled, do a great job, and leave a receipt for you in your door. It’s that easy!

For more than 50 years we have been searching for and experimenting with all types of products which can be sold to home owners to prevent gutter clogs. We currently sell and install gutter screens, but we stopped selling a top-of-the-line solid cover gutter guard.

We stopped selling covered guard systems because we have learned the hard way that there is no such thing as a “no clog” gutter.  Quite simply, these systems allow debris in the gutters, they allow the water to pour off the top of gutters in heavy rain (which could lead to water in your basement), and they allow clogs.  Most companies push the sale of these expensive products, but we feel we are the honest company that tells the truth:  these systems simply don’t work.

Make sure to look at the Gutter Guard section of our website and the many photos there showing how guards simply don’t work. The photos will show how good the gutters may look from the outside, but how dirty and badly clogged they are inside.

The screens we sell will keep out big debris, but let a significant amount of small debris into the gutters. This debris will cause clogs over time, and can even grow plants in the gutters. As such, even with screens, gutters need to be cleaned regularly.

The solution for you is easy:  simply clean the gutters on a regular schedule.  Join our Diamond Service Plan and Gutter Protection Program, and you won’t worry about your gutters again.

Yes, we guarantee every gutter cleaning we perform. Because of the amount of debris that falls every single day, and the small amount of debris required to clog gutters, gutters can clog at any time. However, we guarantee that your entire system will be cleaned and flow freely through the next rainstorm following your service.

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Yes, the Senior Citizen Discount is 5%.

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More questions? Call us (888)616-3307

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