FREQUENTLY ASKED QUESTIONS

To get pure water you need to use a multi-stage purification system. Ned Stevens incorporates a 3-stage system for each cleaning.

  • Carbon Sediment Filter: Prevents material and debris from entering the RO membrane, as well as chlorine.
  • RO Membrane: This part does all the heavy work in the purification process, removing up to 90-95% of all Total Dissolved Solids.
  • Deionization Resin: The final filtration step, designed to bring your water to 0 TDS.

You can pressure wash some patios, but only if you proceed with caution. If you use the wrong nozzle or set the pressure too high, visible damage can be caused. From pitting to lines to degrading the surface, many are surprised to see how damaging pressure washes can be on a patio. Plus, if your patio is made up of paving stones held together with mortar, a pressure wash can completely disperse the joint sand and the mortar altogether.

Yes! Under certain circumstances, including lack of available water and customer request, we will perform a “dry cleaning.” We will only perform a dry cleaning where we can ensure that the gutters and leaders are free from clogs. If we perform a “dry cleaning”, the service carries the same guarantee as a cleaning with water.

No — we will make your life easy! After you schedule your job, we will appear automatically without further notice for each service scheduled, do a great job, and leave a receipt for you in your door. It’s that easy!

We do not recommend screening or gutter guards. Ned Stevens has searched for and experimented with all types of products that claim to prevent gutter clogs for over 50 years. In short, we’ve found that there’s no such thing as a “no clog” gutter. 

We do sell and install gutter screens, but we stopped selling a top-of-the-line solid cover gutter guard. These systems allow debris in the gutters, they allow the water to pour off the top of gutters in heavy rain (which could lead to water in your basement), and they allow clogs. The screens we sell will keep out big debris, but let a significant amount of small debris into the gutters. This debris will cause clogs over time, and can even grow plants in the gutters. As such, even with screens, gutters need to be cleaned regularly.

The solution for gutter clogs is simple: clean the gutters on a regular schedule. You can do this by signing up for one of our ongoing service plans, and you won’t worry about your gutters again.

Yes, we guarantee every gutter cleaning we perform. Because of the amount of debris that falls every single day, and the small amount of debris required to clog gutters, gutters can clog at any time. However, we guarantee that your entire system will be cleaned and flow freely through the next rainstorm following your service.

Pressure washing a deck not only poses a risk to the deck itself, but also doesn’t fix the underlying problem. Timber deck boards can splinter and take damage when put under the strain of a pressure washer. The reason a deck needs a wash is because of bacteria that causes discoloration. Pressure washing does not kill germs, so it’s only a short-term solution (assuming your deck doesn’t sustain damage).

Yes, however, opposed to a power wash using intense water pressure that may damage your walkway, a soft wash uses a biodegradable cleaning solution. Combined with an adequate water pressure, the pet-and-people-safe solution rids your walkway of harmful bacteria commonly causing unsightly black or green staining.  Softwashing leaves your walkway free from 100% of that bacteria and in great shape for years to come. Protect your investment and curb appeal with a Ned Stevens Walkway Cleaning.

Yes, and they also prevent fire hazards to keep your home and your family safe. Wildlife nests, backdraft of smoke into your home, stray sparks and ash settling on area roofing, and the prevention of soot build up are additional benefits of the lifetime guaranteed, stainless steel chimney cap installed by the professionals at Ned Stevens.

Yes, the Senior Citizen Discount is 5%.

Yes, mosquito barrier sprays are a highly effective method of keeping you, your family, and your pets safe from blood-borne illnesses like West Nile, Zika, and EEE viruses. With 100% organic granules, our fully licensed experts create a barrier preventing mosquitoes from invading your property. Ned Stevens’ easy subscription plans will ensure that these safe and effective treatments provide consistent protection – on time and on budget. Let us help you take back your yard.

The next time you’re taking a stroll around your property, don’t forget to look up. Over time, you’ll notice black streaks, a layer of green fungus, or even moss build-up – and you’ll know it’s time for a cleaning. Typical power washers damage roofing tiles but with Ned Stevens’ Soft Wash process, our biodegradable cleaning solution kills 100% of bacteria and dirt accumulation with a two year guarantee.

More questions? Call us (888)616-3307

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