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FREQUENTLY ASKED QUESTIONS

Yes—our work is fully insured and 100% guaranteed. Since debris falls with every passing storm, we guarantee that your gutters will be free of clogs through the next rainfall. All our field technicians are our employees, not independent contractors, and all our employees are fully covered by worker’s compensation and liability insurance.
No—we make your life easy! After you schedule your job, we will appear automatically without further notice for each gutter cleaning service scheduled, do a great job, and leave a receipt for you at your door. It’s that easy!
Yes, we guarantee every gutter cleaning we perform. Gutters can clog at any time due to the volume of debris that falls each day and the minimal amount needed to clog them. However, we guarantee that your entire system will be cleaned and flow freely through the next rainstorm following your service. From traditional gutter systems to advanced, seamless gutters, we have the knowledge and experience to tackle gutter challenges of all kinds.
You may notice that areas of your gutters overflow when it rains or that your downspouts simply aren’t draining any water. An easy rule of thumb is that if your gutters haven’t been cleaned in the last 4-6 months, chances are it’s time for another cleaning. Most of our customers do require multiple cleanings during inclement weather or in the autumn.
Typically, two technicians will come to your home to perform your service. All information is gathered prior to your gutter cleaning.
Gutters built into an awning, or “awning gutters”, are very difficult to clean because the openings in them are typically too small to get our hands inside them. The location and strength of the gutters can also present a safety concern in some homes. If you have awning gutters on your home, we cannot guarantee that they will be cleaned and properly functioning after our service. But, we always do our best to get these cleaned as well.
Although rare, there are times we arrive at a home and cannot perform the service. Whether the issue is that the job is too dangerous to perform safely, or the price quoted was incorrect, or some other unforeseen issue, we may be forced to cancel the service. In that case, we will notify you that the job could not be performed and you will not be charged for the visit.

Properly pitched gutters and leaders gather that water and channel it away from the home. Doing so prevents water penetration into the home and its foundation. For this reason, Consumer Reports magazine claims that “runaway rainwater” is the “#1 Home Repair That You Should Not Ignore.”

Due to how important a properly flowing gutter system is to your home, you must keep them clean all year round. If you don’t, rainwater can seep into your home’s roof, siding, and even its foundation. Water damage to these parts of your home can result in costly repairs. Simply cleaning your gutters prevents these expensive projects and keeps water flowing away from your home.

Yes—under certain circumstances, including lack of available water and customer requests, we will perform a “dry cleaning.” We will only perform a dry cleaning where we can ensure that the gutters and leaders are free from clogs. If we perform a “dry cleaning”, the service carries the same guarantee as cleaning with water.

We do not recommend screening or gutter guards. Ned Stevens has searched for and experimented with all types of products that claim to prevent gutter clogs for nearly 60 years. In short, we’ve found that there’s no such thing as a “no clog” gutter.

The solution for gutter clogs is simple: clean the gutters on a regular schedule. You can do this by signing up for one of our ongoing gutter cleaning service plans, and you won’t worry about your gutters again.

No. We clean your entire system that is above ground. We are not responsible for any clogs that occur in drains that are below ground. However, we do offer a separate underground drain snaking service that we would recommend if we found any clogs in our inspection.
In 1965, Ned Stevens was a milkman, making deliveries to his valued customers. Ned found that customers routinely asked him for help with home services—and so, in 1965, Ned started a home service business! Today we offer many services that protect both your home and the people who live there—but we have never stopped being a family.

We recommend that you clean your gutters about 6 times per year. Your local weather and proximity to trees & debris will dictate your specific needs, but we typically suggest this recommended schedule:

  • In March — to re-nail all gutters and clear out the branches, dirt, and other winter debris—so that they are ready for the “April Showers.”
  • In June — to clean out all the oak tassels, ragweed, seed pods, “helicopters”, and other debris that land all over our properties.
  • In August — to remove wind-blown debris caused by summer thunderstorms.
  • And then three times in the Fall — to remove all the clogs caused by leaves that come down throughout the fall season, before the winter freeze

Our Service Plans provide the simplest solution for worry-free gutter maintenance, all year long, and come with free benefits!

It’s great you have clean gutters that allow rainwater to flow without causing damage to your home—but the debris will be back. As such, if you have not done so already, consider enrolling in a gutter cleaning service plan to ensure this protection and peace of mind all year round.

While it may seem like a more affordable option to clean your gutters on your own, the potential risks simply do not outweigh the savings. You risk serious injuries and might not own the proper equipment or experience. You could also damage your gutters, gutter pitch, or the roof and end up paying even more in costly repairs. Hiring a trusted partner like Ned Stevens is beneficial because of the FREE inspections that take place during your cleaning. It might be hard to diagnose issues if you DIY.

Our licensed gutter cleaners have the experience and equipment to get the job done safely and efficiently, so you can rest assured that your gutters will be clean and functioning correctly. In the end, hiring a professional gutter cleaner is the best option for your home.

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