Here’s what to expect and how our service works – please read this information carefully!
1. We will perform your service within the lead time provided (weather permitting). You do not need to be home for your service to be provided.
2. If you elected to receive text notifications, you will be notified when our technicians are anywhere from a few minutes to an hour away from your home (there are times our crews are working right around the corner). If our crew does not arrive in 60 minutes, please call our office.
3. Two or more technicians will perform your service. Our technicians will knock on your door or ring your doorbell to announce themselves. If you do not answer, they will proceed to perform your scheduled service. The technicians come from various backgrounds and may not speak full English. Therefore we ask that any questions you may have are directed to our office staff who are happy to answer them.
4. We bring our own hoses and equipment. If your outside water is on, we may use it. If your water is not on and/or our technicians determine they can thoroughly clean your gutters without water, we may perform a dry cleaning. Our dry cleaning service is 100% guaranteed. If water is necessary to perform your service, we will either contact you or return another day. We are not responsible if any part of your plumbing system breaks, bursts, leaks, or otherwise fails to operate.
5. If you need to cancel your service, please call us immediately (to ensure accuracy we do not allow cancellations by other methods including email or text). We will perform your job even if there are service delays. If you cancel after our crew is dispatched, we reserve the right to charge you a $95 trip charge. If you cancel after we have started to perform your service, we reserve the right to charge you full price for the service.
6. If you have screens or other covers over your existing gutters, they will be damaged during the removal process, and therefore they will not be re-installed on your new gutters. Your existing covers will be permanently discarded and your new gutters will remain uncovered. Please call us if you would like to discuss options for protecting your new gutters including service plans and other products we offer.
7. We remove all job-related scrap and other job-related debris. If your roof has been replaced or serviced, we are not responsible for any nails that were left behind by your roofing company.
8. If we are removing existing gutters, we may find that the board behind your gutters is damaged. In that event, we may need to replace that board at a cost of $11 per foot which you agree to pay and will be added to your invoice. We will only replace the board when replacement is necessary for the proper function of your gutters. The board is primed white.
9. For gutters to be effective, they must be angled. If your house has been painted around your gutters, some of your old paint may be exposed when we angle your gutters. We are not responsible for painting any sections of the fascia board or house when your gutters are installed.
10. If your service includes a gutter cleaning, we will do our best to clean up the debris that comes out of your gutters. We do not clean up debris that did not come from your gutters. Because local ordinances vary as to what bags are permitted to dispose of yard debris, we may not bag your debris. If we do not bag it, we will use leaf blowers to gather the debris and blend it into other debris in your yard. If we do bag the debris, we will leave it curbside for you to dispose of. If you would like us to dispose of the bags, there is a $30 disposal fee. Please notify us ASAP in the event you would like us to dispose of your debris.
11. Once we’ve completed your service, we will leave a door hanger notifying you that the job is complete and email you an invoice. Payment in full is due upon completion of your service. If we have a valid credit card on file, your card will be charged within 48 hours of completion. If your bill remains unpaid, we reserve the right to place your account into collections and file a contractor’s lien on your home.
Important Gutter Install Service FAQs
• My new gutters have been installed – now what?
Once your gutters are professionally installed by Ned Stevens, they will need to be maintained to get the most life out of them. The best way to maintain your new gutters is by cleaning them on a regular schedule and having them inspected with each service. We cannot guarantee or warrantee any gutter installation when the gutters have not been properly cleaned and serviced. Click here to find a service plan that is right for you.
• Are your technicians insured and what’s your guarantee?
Yes, our technicians will do a great job and all of our work is fully insured and 100% guaranteed. Because debris falls with every passing storm, we guarantee that your gutters will be free of clogs through the next rainfall. All our field technicians are our employees, not independent contractors, and all our employees are fully covered by worker’s compensation and liability insurance.
• What are your hours and when do your technicians work on the road?
Our office is open and ready to take your calls 7 days a week: Monday – Thursday 6 a.m. – 8 p.m., Friday and Saturday 6am. – 5pm, and on Sunday from 8am – 4pm. Our technicians are on the road, ready to work at your home, from 7am to 4pm, 6-7 days per week based on demand.
• How many technicians will come to my property? What if I have some questions?
Typically, two technicians will come to your home to perform your service. The technicians come from various backgrounds and may not speak full English. Therefore we ask that any questions you may have are directed to our office staff who are happy to answer them.
• What happens if you cannot perform the service?
Although it is rare, there are times we arrive at a home and cannot perform the service. Whether the issue is that the job is too dangerous to perform safely, or the price quoted was incorrect, or some other unforeseen issue, we may be forced to cancel the service. In that case, we will notify you that the job could not be performed and you will not be charged for the visit.
• Are your technicians safe?
Absolutely. We are proud to say that we are the only company in our industry to use a safety system that is approved for use by the Occupational Safety and Health Administration (OSHA). This safety system was both designed and patented by Ned Stevens, and OSHA has approved its use for Ned Stevens only. Additionally, our technicians receive extensive safety training multiple times a year, both in the field and in a classroom, and each technician must pass a safety test before they are permitted to work. On the road, our crews receive unannounced safety spot checks multiple times throughout the year by our dedicated Safety Managers.
• I have gutters built into an awning. Will you still be able to provide service?
If you have a gutter cleaning scheduled, gutters built into an awning, or “awning gutters”, are very difficult to clean because the openings in them are typically too small to get our hands inside them. The location and strength of the gutters can also present a safety concern in some homes. If you have awning gutters on your home, we cannot guarantee that they will be cleaned and properly functioning after our service.
• Does your service include clearing drains that run below ground?
No. We clean your entire system that is above ground. We are not responsible for any clogs that occur in drains that are below ground. We do offer a separate underground drain snaking service for an additional cost, if you would like those drains snaked.
• How long have you been in business and how did you start?
In 1965 Ned Stevens was a milkman, making deliveries to his valued customers. Ned found that customers routinely asked him for help with their gutters – and so in 1965 Ned Stevens Gutter Cleaning was born! Today we offer other many services that protect both your home and the people who live there – but we have never stopped being a family.