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FREQUENTLY ASKED QUESTIONS

To get pure water you need to use a multi-stage purification system. Ned Stevens incorporates a 3-stage system for each cleaning.

  • Carbon Sediment Filter: Prevents material and debris from entering the RO membrane, as well as chlorine.
  • RO Membrane: This part does all the heavy work in the purification process, removing up to 90-95% of all Total Dissolved Solids.
  • Deionization Resin: The final filtration step, designed to bring your water to 0 TDS.
You can pressure wash some patios, but only if you proceed with caution. If you use the wrong nozzle or set the pressure too high, visible damage can be caused. From pitting to lines to degrading the surface, many are surprised to see how damaging pressure washes can be on a patio. Plus, if your patio is made up of paving stones held together with mortar, a pressure wash can completely disperse the joint sand and the mortar altogether.
Yes—under certain circumstances, including lack of available water and customer requests, we will perform a “dry cleaning.” We will only perform a dry cleaning where we can ensure that the gutters and leaders are free from clogs. If we perform a “dry cleaning”, the service carries the same guarantee as cleaning with water.
Yes, and they also prevent fire hazards to keep your home and your family safe. Wildlife nests, backdraft of smoke into your home, stray sparks and ash settling on area roofing, and the prevention of soot build up are additional benefits of the lifetime guaranteed, stainless steel chimney cap installed by the professionals at Ned Stevens.
Yes, the Senior Citizen Discount is 5%.
Yes, mosquito barrier sprays are a highly effective method of keeping you, your family, and your pets safe from blood-borne illnesses like West Nile, Zika, and EEE viruses. With 100% organic granules, our fully licensed experts create a barrier preventing mosquitoes from invading your property. Ned Stevens’ easy subscription plans will ensure that these safe and effective treatments provide consistent protection – on time and on budget. Let us help you take back your yard.
Pressure washing a deck not only poses a risk to the deck itself, but also doesn’t fix the underlying problem. Timber deck boards can splinter and take damage when put under the strain of a pressure washer. The reason a deck needs a wash is because of bacteria that causes discoloration. Pressure washing does not kill germs, so it’s only a short-term solution (assuming your deck doesn’t sustain damage).
Yes, however, opposed to a power wash using intense water pressure that may damage your walkway, a soft wash uses a biodegradable cleaning solution. Combined with an adequate water pressure, the pet-and-people-safe solution rids your walkway of harmful bacteria commonly causing unsightly black or green staining. Softwashing leaves your walkway free from 100% of that bacteria and in great shape for years to come. Protect your investment and curb appeal with a Ned Stevens Walkway Cleaning.
While some gutter repairs are suitable DIY projects, others may be better left in the hands of professionals. Failing to properly handle a gutter repair can exacerbate the issue, resulting in it graduating to a more lengthy and expensive repair project (or even replacement). Doing repairs on your own can also be risky if you don’t use the right tools, buy the right hardware, or use the correct materials for plugging up holes or leaks. It’s for these reasons that we recommend a professional handle your gutter repairs if you aren’t an experienced handyman.
No—we make your life easy! After you schedule your job, we will appear automatically without further notice for each gutter cleaning service scheduled, do a great job, and leave a receipt for you at your door. It’s that easy!

We do not recommend screening or gutter guards. Ned Stevens has searched for and experimented with all types of products that claim to prevent gutter clogs for nearly 60 years. In short, we’ve found that there’s no such thing as a “no clog” gutter.

The solution for gutter clogs is simple: clean the gutters on a regular schedule. You can do this by signing up for one of our ongoing gutter cleaning service plans, and you won’t worry about your gutters again.

Yes, we guarantee every gutter cleaning we perform. Gutters can clog at any time due to the volume of debris that falls each day and the minimal amount needed to clog them. However, we guarantee that your entire system will be cleaned and flow freely through the next rainstorm following your service. From traditional gutter systems to advanced, seamless gutters, we have the knowledge and experience to tackle gutter challenges of all kinds.
Ned Stevens knows that we’re probably losing out on some sales because of our decision to not prioritize the sale of gutter guards. But as gutter professionals and homeowners ourselves, we cannot in good faith sell a product that doesn’t do its job. We’ve been in the gutter business for nearly 60 years, and know you have to do things right if you do them at all.
The next time you’re taking a stroll around your property, don’t forget to look up. Over time, you’ll notice black streaks, a layer of green fungus, or even moss build-up – and you’ll know it’s time for a cleaning. Typical power washers damage roofing tiles but with Ned Stevens’ Soft Wash process, our biodegradable cleaning solution kills 100% of bacteria and dirt accumulation with a two year guarantee.
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To keep a deck looking its best, you should plan to have it cleaned at least once a year. You may want to consider more cleanings if your deck is uncovered, sustains a lot of foot traffic, and/or makes contact with a lot of outdoor debris.
To keep your patio looking its best, it should be cleaned at least once a year. You may want to consider additional cleanings if your patio gets a lot of foot traffic, is located near/underneath trees, or sustains weather-related damage (dirt, mold). If you choose to work with a maintenance provider for this task, be sure that they use a soft washing technique. Frequent pressure washes can damage some patios, and soft washing targets the bacteria and mold that causes the most noticeable issues of discoloration and dirt.
Pressure washing a deck not only poses a risk to the deck itself, but also doesn’t fix the underlying problem. Timber deck boards can splinter and take damage when put under the strain of a pressure washer. The reason a deck needs a wash is because of bacteria that causes discoloration. Pressure washing does not kill germs, so it’s only a short-term solution (assuming your deck doesn’t sustain damage).

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If you find that you’re consistently needing repair for your gutters, it may be the right time to install new gutters. Gutters with 6 or more areas of cracks, holes, and/or rust spots may be better off replaced. If you’re noticing broken fasteners, nails/screws on the ground, and/or overall separation, installation may be the solution.

Well-built gutters typically last for 20 years; if you know that your gutters are older than this, it may be time for gutter replacement. Consult with a gutter specialist before making a decision.

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Many factors go into the efficiency and thoroughness of fence cleaning. A professional will have access to the tools and cleaning supplies necessary to properly clean your fence without harming it. You may have a power washer, but do you know which psi to set the stream to without damaging your fence? You may have cleaning supplies, but will the solutions you use actually do the work of killing bacteria and mold in your fence without harming the natural area around? These are all different factors that can easily be botched if you aren’t a professional.
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The gutters that Ned Stevens installs are guaranteed for 20 years, and include one year of workmanship warranty. This is due to our use of the thickest gauge aluminum gutters (0.032), stainless steel screws, and made-to-measure gutters & downspouts.

We recommend that you clean your gutters about 6 times per year. Your local weather and proximity to trees & debris will dictate your specific needs, but we typically suggest this recommended schedule:

  • In March — to re-nail all gutters and clear out the branches, dirt, and other winter debris—so that they are ready for the “April Showers.”
  • In June—to clean out all the oak tassels, ragweed, seed pods, “helicopters”, and other debris that land all over our properties.
  • In August — to remove wind-blown debris caused by summer thunderstorms.
  • And then three times in the Fall — to remove all the clogs caused by leaves that come down throughout the fall season, before the winter freeze

Our Service Plans provide the simplest solution for worry-free gutter maintenance, all year long, and come with free benefits!

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In our 50+ of being in the gutter industry, we have never encountered a gutter system that wasn’t prone to clogs. The only way to truly avoid clogs is by regularly cleaning your gutters. Solutions like gutter screens and gutter guards do not do the job; they may appear to work for a month, but never in the long term.

The only other way to prevent clogs would be to cut down all the trees near your home, or make your home taller!

You should only pressure wash a patio if you have a firm understanding of how your equipment works and how your patio should be maintained. If you use the wrong nozzle or set the pressure too high, visible damage can be caused. From pitting to lines to degrading the surface, many are surprised to see how damaging pressure washes can be on a patio. Plus, if your patio is made up of paving stones held together with mortar, a pressure wash can completely disperse the joint sand and the mortar altogether.
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Unless you have experience with pressure washing and a knowledge of the material your fence is made of, you’ll probably want to avoid pressure washing your fence. If a pressure washer is set for too high of a psi, it can damage your wooden fence – and even your vinyl fence. Plus, if you’re wanting to pressure wash your fence because of green/brown discoloration, a pressure wash is only a temporary solution. This discoloration is caused by bacteria, so only a softwash solution that targets these microorganisms will truly solve the issue.
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Gutters work on the principle of gravity. The gutter, when properly installed, sits on a small angle on the home. That angle causes the water to flow toward the downspout, eventually being carried away from your home’s foundation.

When a gutter goes “off pitch”, it has lost its angle, and therefore the water simply sits still in the gutter. That water has to go somewhere, and will eventually back up into the home or overflow and pour into the foundation. When backing up, the water also rots the wood behind the gutter (known as the “fascia board”), causing the gutter to eventually fall off the home. If the fascia rots, you will have to replace the gutter and the fascia.

Off pitch gutters can be caused by shifting foundations and the elements (including falling branches), but are often caused by clogs in the gutter. Once debris clogs the gutters, the water has nowhere to go, so it sits in the gutter. That gutter that was once around 20 pounds, now weighs over 300 pounds due to the weight of debris and water sitting in it. Eventually, it goes off pitch and has to be replaced.

The best way to prevent gutters from going off pitch is to clean them on a regular basis. Join our Service Plan, and protect your gutters and home today.

While it may seem like a more affordable option to clean your gutters on your own, the potential risks simply do not outweigh the savings. You risk serious injuries and might not own the proper equipment or experience. You could also damage your gutters, gutter pitch, or the roof and end up paying even more in costly repairs. Hiring a trusted partner like Ned Stevens is beneficial because of the FREE inspections that take place during your cleaning. It might be hard to diagnose issues if you DIY.

Our licensed gutter cleaners have the experience and equipment to get the job done safely and efficiently, so you can rest assured that your gutters will be clean and functioning correctly. In the end, hiring a professional gutter cleaner is the best option for your home.

Power washing refers to the highly-pressured system of spraying water from a pressure washer. This method of cleaning can damage the surfaces of your fencing, decks, patio, & more. Soft washing is the gentler and more sanitary process of cleaning surfaces. Soft washing solution is sprayed at a much lighter psi than traditional pressure washes, and the cleaning solution used instead of plain water allows for a more dynamic cleansing experience that rids surfaces of bacteria that causes discoloration.
Ned Stevens uses a WaterFed pole to clean windows. The pole has a number of features that allow for a comprehensive, professional cleaning, allowing you to feed purified water right to the window and angle adaptors, clamps, and a pole brush to clean the surface properly. The brush is made from either nylon, boars hair, or a combination of both materials. Full nylon is great for maintenance cleans, while a boar hair brush delivers a more aggressive cleaning solution. Ned Stevens window cleaning professionals use the hybrid brush in order to leverage both cleaning features.
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Monday – Thursday: 6am-8pm
Friday and Saturday: 6am-5pm
Sunday: 8am-4pm

Our representatives are available 24/7 to take your call and schedule your service!a

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Since gutter cleaning is often considered a DIY task, some believe installation to be the same. Gutter replacement or installation is a very complex process that requires advanced skill, access to equipment, and adherence to safety practices. Those that are new to DIY projects should strongly consider hiring a professional.

Gutter installation professionals like Ned Stevens will know which materials will suit your home’s needs, how to measure and custom-fit the gutters to your roof, and how to safely secure the gutters so that they last for decades. Each step of this process can take DIYers extended time and visits to the hardware store. Ned Stevens can get it done in a few hours!

We accept Visa, MasterCard, American Express and Discover.
The saying goes: “a good offense is a good defense.” This perfectly applies to gutters. The only way to avoid clogged gutters is by regular gutter cleanings. Schedule cleanings – whether it’s DIY or with a professional – throughout the year, keeping in mind your local weather conditions and seasons.
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Normal tap water results in glass appearing with a milky white residue. This is the result of mineral content in normal tap water. Pure water on the other hand automatically absorbs dirt. Meaning, pure water or water without any mineral content, leaves windows perfectly clean after drying. Getting “Purified Water” is the first step. To clean windows 100% spot free, the Total Dissolved Solution (TDS) of your water needs to be at 0.

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Professionals understand all of the different aspects of your patio. An expert will craft a cleaning strategy based on the appearance of your patio (color, texture), the presence of grout or mortar, and any joint sand between paving stones. These factors will dictate the recommended Psi for the pressure wash, the temperature of the water, and the need for a soft wash solution. This can all go over some DIYers heads. Plus, some homeowners prefer to get all of their outdoor cleanings out of the way – like fence, deck, and siding, so having a professional take care of it a no-brainer!

Properly pitched gutters and leaders gather that water and channel it away from the home. Doing so prevents water penetration into the home and its foundation. For this reason, Consumer Reports magazine claims that “runaway rainwater” is the “#1 Home Repair That You Should Not Ignore.”

Due to how important a properly flowing gutter system is to your home, you must keep them clean all year round. If you don’t, rainwater can seep into your home’s roof, siding, and even its foundation. Water damage to these parts of your home can result in costly repairs. Simply cleaning your gutters prevents these expensive projects and keeps water flowing away from your home.

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